Job Title:                         Data Entry/Customer Service Clerk

Department:                    Exemptions    

FLSA Status:                   Non-exempt

Deadline:                       Open until filled      

 GENERAL DESCRIPTION

This position is responsible for accurately entering, updating, and maintaining data while providing efficient and courteous customer service.  This role supports daily operations by handling customer inquiries, processing information, and ensuring data integrity across systems.

Responsibilities:

• Perform data entry assignments and tasks as assigned, primarily entering data into district database appraisal software system.
• Perform all customer service functions and tasks as assigned, including providing information and assistance to persons that contact the district by phone, email, and walk-in customers. Answer telephones, transfer calls, and take messages.
• Communicate with property / business owners, employees, and other individuals to answer questions, disseminate or explain information.
• Process Appointment of Agent, Rendition and Exemption and other forms.
• Assist with Appraisal Review Board functions as assigned.
• Operate office machines, such as photocopiers, scanners, and personal computers.
• Compute, record, and proofread data and other information, such as value changes.
• File and maintain records.
• Any special project assigned by Chief

Job Qualifications:

• Knowledge of general office procedures.
• Knowledge of principles and processes for providing customer and personal services.
• General knowledge of Office suite software — Microsoft Office.
• Ability to manage time efficiently to complete multiple assignments within the designated time periods.
• Ability to giving full attention to work assignments
• Ability to communicate effectively in writing, verbally and on the telephone.
• Ability to establish and maintain effective working relationships with peers, professionals, and management.
• Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Prior Appraisal District or Tax Office, and general office work and data entry experience desired.

Pay and Benefits:   

  Salary commensurate with experience and qualifications.  Benefits include medical insurance, retirement plan, sick leave, and vacation.

DeWitt County Appraisal District is an equal opportunity employer.